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TERMS OF SERVICE

Agreement Overview

These Terms of Service ("Terms") govern your use of Uma Nallapati Design's virtual heritage design services. By engaging our services, you agree to these terms.

Services Description

We Provide:

  • Virtual heritage design consultation

  • Cultural interior design services (Heritage Touch, Fusion, Mastery packages)

  • Natural stone selection guidance

  • Furniture design

  • Investment piece curation

  • Implementation support and guidance

 

Service Delivery Method:

  • Primarily virtual (video consultations, digital deliverables)

  • Email and phone support

  • Digital design presentations and documentation

Client Responsibilities

You Agree To:

  • Provide accurate information about your space and preferences

  • Share necessary photos and measurements

  • Respond to design inquiries within communicated timeframes

  • Make payments according to agreed schedule

  • Respect intellectual property rights in design work

Payment Terms

Payment Structure:

  • Service fees as outlined in signed project proposal

  • Payment schedule: 100% before project start

  • Payment methods: bank transfer, check, Venmo, Paypal

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Refund Policy:

  • Consultation fees: Refundable if cancelled 24 hours in advance

  • Project fees: No refunds after your complete information is received

Intellectual Property

Design Work Ownership:

  • Final designs become client property upon full delivery

  • Process methodology and techniques remain our intellectual property

  • Client may use designs for intended residential space only

  • Commercial use requires separate licensing agreement

 

Client Content:

  • You retain rights to photos and personal information shared

  • You grant us license to use project photos for portfolio/marketing (with approval)

  • Cultural stories and family information remain confidential

Virtual Service Limitations

Technology Requirements:

  • Reliable internet connection for video consultations

  • Email access for communication and file sharing

  • Ability to take and share digital photos

  • Basic measurement capabilities

 

Service Boundaries:

  • We provide design guidance, not construction services

  • Local code compliance is client responsibility

  • On-site supervision not included in virtual packages

  • Implementation coordination available but not guaranteed

Cultural Sensitivity

Our Commitment:

  • Respectful representation of Indian heritage and culture

  • Authentic cultural integration without stereotypes

  • Confidentiality of cultural stories and family traditions

  • Inclusive service regardless of religious or regional background

Limitation of Liability

Service Limitations:

  • Design recommendations based on information provided

  • No warranty on third-party products or vendors

  • Not liable for implementation issues by other contractors

  • Maximum liability limited to fees paid for services

Dispute Resolution

Conflict Resolution Process:

  1. Direct communication to resolve concerns

  2. Mediation through mutually agreed mediator

  3. Arbitration in Washington State (if necessary)

  4. Governing law: Washington State

Termination

Either Party May Terminate:

  • With written notice for material breach

  • Client may terminate with 30-day notice (fees apply for work completed)

  • We may terminate for non-payment, inappropriate conduct, or communication delays beyond agreed upon timelines

Privacy and Confidentiality

Confidentiality Agreement:

  • Client information protected per our Privacy Policy

  • Cultural heritage stories treated with special confidentiality

  • Project details not shared without written consent

  • Data security measures maintained throughout relationship

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, internet outages, etc.).

Modifications

Terms Updates:

  • We may update these terms with notice

  • Material changes require email notification

  • Continued service use constitutes acceptance

  • Client may terminate if disagreeing with new terms

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Severability
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If any provision of these terms is found unenforceable, the remainder remains in full effect.

Contact Information

Legal and Service Questions: Please write to us using the contact form.

Effective Date: July 1, 2025 Last Updated: July 1, 2025

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